Why can t I transfer my domain to Squarespace

This guide will help you to link your domain registered with Namecheap to your Squarespace account in a few clicks.

This article is for you if your domain is pointed to our BasicDNS, PremiumDNS or FreeDNS. If your domain is using other nameservers, its necessary to make changes on the side of your hosting/DNS provider.

PLEASE NOTE: If you have a trial Squarespace subscription, please make sure to upgrade it within 14 days after the purchase as your website will not be accessible once the subscription expires.
In order to connect your Namecheap account with a Squarespace site, please add the domain in your Squarespace account and perform the following actions:

1. Sign in to your Namecheap account.

2. Select Domain List from the left navigation sidebar and click on the Manage button that appears in front of your domain name:

Why can t I transfer my domain to Squarespace

3. Now click on the Advanced DNS tab and locate the Host Records section. Use the Add New Record button to add the required records (are you unable to edit host records?):

Why can t I transfer my domain to Squarespace


Here you will need to create 6 host records for your domain name that are to be obtained from your Squarespace account:

  • A record for @ pointing to 198.185.159.144
  • A record for @ pointing to 198.185.159.145
  • A record for @ pointing to 198.49.23.145
  • A record for @ pointing to 198.49.23.144
  • CNAME record for www pointing to ext-cust.squarespace.com
  • CNAME record for a unique string pointing to verify.squarespace.com
Here is how the settings should look like:

Why can t I transfer my domain to Squarespace


Once all details are inserted, save them using the Save all changes green button.

The changes may take up to 30 minutes to propagate globally. Still, it can take up 24 to 72 hours for the connection to start working properly.

You may use the "Refresh" option in your Squarespace account to check if the records propagated.


If you have any questions, feel free to contact our Support Team.