If you’re having sound or audio problems, the following suggestions might help. The tips are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn’t. Show
Before you beginStart by running the automated audio troubleshooter in the Get Help app. Get Help automatically runs diagnostics and takes the correct steps to fix most audio issues. Open Get Help If the Get Help app is unable to resolve your sound or audio issue, try the possible solutions listed: Windows 11Windows 10 If multiple audio output devices are available, check that you have the appropriate one selected. Here's how: Select the Speakers icon on the taskbar. Note: If you don't see Speakers displayed, it may be in the overflow area. Select Show hidden icons to check there. Next, select the arrow to open a list of audio devices connected to your computer. Check that your audio is playing to the audio device you prefer, such as a speaker or headphones. If this doesn't help, continue to the next tip. The audio troubleshooter might be able to fix audio problems automatically. To run the troubleshooter: Go to Search in the taskbar, type audio troubleshooter, and select Find and fix problems with playing sound from the results to launch the troubleshooter. Select Next, and then select the device you want to troubleshoot and then continue through the troubleshooter. You can also launch the troubleshooter from audio Settings:
If running the troubleshooter doesn't help, continue to the next tip. 3. Verify that all Windows Updates are installedTo check for updates:
If that didn't solve your problem, continue to the next tip. 4. Check your cables, plugs, jacks, volume, speaker, and headphone connectionsTry these steps:
If you're still having audio problems, see the next sections for additional troubleshooting. 5. Check sound settingsCheck to make sure your audio devices aren't muted and haven't been disabled.
If that didn't solve your problem, continue to the next tip. 6. Fix your audio driversHardware problems can be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if needed. If that doesn't work, try uninstalling the audio driver (it will reinstall automatically). If that doesn't work, try using the generic audio driver that comes with Windows. If you're having audio issues after installing updates, try rolling back your audio driver. To update your audio driver automatically:
If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow those instructions. If that doesn't work, try uninstalling your audio driver. To uninstall your audio driver:
If those options didn’t work, try using the generic audio driver that comes with Windows. To use the generic audio driver that comes with Windows:
If these steps didn't solve your audio issue, visit your device manufacturer’s website and install the most recent audio/sound drivers for your device. The following is an example of a driver download page for a sound device manufacturer. If you have audio issues after installing updates If your audio was working before you ran Windows Update and now isn’t working, try rolling back your audio driver. To roll back your audio driver:
If rolling back your audio driver didn't work or wasn't an option, you can try to restore your PC from a system restore point. Restore your PC from a system restore point: When Microsoft installs updates on your system, we create a system restore point in case problems arise. Try restoring from that point and see if that fixes your sound problems. For more info, see "Restore from a system restore point" in Recovery options in Windows. 7. Set your audio device as the default deviceIf you're connecting to an audio device—such as headphones or speakers—using USB or HDMI, you might need to set that device as the default audio device. If you’re using an external monitor that doesn’t have built-in speakers, make sure that the monitor isn’t already selected as your default output device. if it is, you won’t have any audio. You can check that when you set your default output audio device. Here’s how:
If setting your audio device as the default device doesn't help, continue to the next tip for additional troubleshooting. 8. Turn off audio enhancementsSometimes having audio enhancements on can result in audio issues. Disabling them may resolve your issue.
If turning off audio enhancements doesn't help, see the next sections for additional troubleshooting. 9. Restart Audio Services
If restarting these services doesn’t resolve your issue, see the next sections for more troubleshooting. (adsbygoogle = window.adsbygoogle || []).push({}); 10. Try different audio formats
If trying different audio formats doesn't help, see the next sections for additional troubleshooting. 11. Restart to apply installed updatesMany updates require you to restart your device. To check and see if you have installed updates pending and need to restart:
Need help with Windows Update? See Troubleshoot problems updating Windows. If restarting doesn't help, see the next section for additional troubleshooting. 12. Check for IDT High Definition Audio CODEC in Device ManagerSome audio problems might be caused by an issue with the audio system’s IDT High Definition Audio CODEC. This can be fixed with a manual driver update which allows you to choose the sound driver you want to use. Note: Not all systems will have an IDT High Definition Audio CODEC. To check and see if you have one, and to manually update the driver:
13. If you have microphone issues, make sure your privacy settings are configured properly
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