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Occasionally, iDevice users have had problems with their touchscreens becoming unresponsive. Apple has discovered that a (small) percentage of iPhone 11s have an issue with the display module that can cause the screen to become unresponsive. In this article, we will explain more about the iPhone 11 Display Module Replacement Program for Touch Issues and we also give general troubleshooting tips for users experiencing problems with unresponsive touchscreens. If your iPhone doesn’t turn on or respond, see How To Fix Your Dead iPhone. The affected iPhones were manufactured between November 2019 and May 2020. If your iPhone is eligible for the display module replacement program, Apple or an Authorized Service Provider will fix it for free. First, we will give some general troubleshooting suggestions that iPhone/iPad users can follow to try and get their touchscreen issues solved. Then we will explain how to get you display replaced for free if you have an eligible iPhone 11. See also: How To Fix Your iPad Pro With Unresponsive Screen General Troubleshooting TipsIf your screen is unresponsive, you can follow these tips to try and get it working again. Force Restart
Update iOS and AppsIf your iPhone is currently responding well enough, you should update iOS and your apps. iOS UpdateGo to Settings > General > Software Update and install any available updates. App Updates
Note, that if your apps update automatically, you probably won’t have any apps with available updates. Disconnect any Lightning or USB Cable AccessoriesDisconnect, then restart/force restart your device. Remove any Cases or Screen ProtectorsRemove any cases or screen protectors you have on your device. See if your touchscreen responds with out your case or screen protector covering the screen. Reset All SettingsTry this if your screen is responding well enough. You should back up your phone before doing this (see the section Back Up your iPhone below for more.) Use your backup in case this solution does not work for you. It will save you the trouble of re-entering the settings that were wiped during this process. This reset will return your iPhone’s settings to the default settings, so you will have to re-enter your settings – Wi-Fi passwords, face recognition, location and privacy settings and Apple Pay cards. Your data and media, however, will not be deleted. Go to Settings > General > Reset. Then select Reset All Settings. Enter your passcode and tap Reset to confirm. Recovery Mode Restore
How to Get your iPhone 11 FixedCheck if your iPhone is EligibleFirst of all, you must verify that your iPhone is eligible. What this means is that Apple has determined that only certain phones manufactured between Nov. 2019 and May 2020 are affected with this particular hardware fault. Apple has created a special support page where you can check whether your iPhone is eligible for the replacement program. See also:
You will need to know your iPhone’s serial number to check for eligibility. You can find your serial number in the following places:
Serial Number in Finder/iTunes
Arrange to have your iPhone ServicedFor this, you have three options:
Prepare your iPhone for ServiceBefore you have your phone serviced, you will want to backup your phone. You have a couple of options for backing up your phone. Back Up your iPhone
See also: Set Up a New iPhone: How to Transfer Data from your Old iPhone Note: If your iPhone has other damage, such as a cracked screen, you may need to pay for this additional repair. If you have an iPhone 11 that had an unresponsive screen, but you have already paid to have it repaired, you should contact Apple about receiving a refund. Recent Articles:
Dr. Stacey Butler is a tech writer at macReports covering news, how-tos, and user guides. She is a longtime Mac and iPhone user and holds a Ph.D. from the University of Illinois at Champaign-Urbana. Here is her LinkedIn profile. Why is my iPhone 11 screen not responding to my touch?Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module.
How do I reset my iPhone 11 touch screen not responding?If iPhone isn't responding, and you can't turn it off then on, try forcing it to restart.. Press and quickly release the volume up button.. Press and quickly release the volume down button.. Press and hold the side button.. When the Apple logo appears, release the side button.. |