What to Know
This article explains what to do when you have an iCloud-locked iPhone, which means Activation Lock is turned on as an anti-theft measure. To unlock and use the phone, you must access its original Apple ID username and password. Instructions apply to devices with iOS 7 and later. Show
How to Unlock an iCloud-Locked iPhoneActivation Lock is an effective anti-theft measure. Your iPhone or iPad automatically turns on Activation Lock whenever Find My iPhone is active. Once you enable Activation Lock, nobody can delete the device, activate it on a different account, or disable Find My iPhone without entering the Apple ID username and password that originally set up the phone. If you encounter this issue, here's what to do: If It's Your iPhone
If you use Two-Factor Authentication to secure your Apple ID on iOS 11 or later, disable Activation Lock using your device passcode. Select Unlock with Passcode, tap Use Device Passcode,and then enter the passcode. If You Have Access to the iPhone's Original OwnerThe process gets more complex when the username and password aren't yours, for example, if you bought a used iPhone. If an iPhone is iCloud-locked to an account other than yours, and the person whose account was originally used is physically near you:
If the Original Owner Isn't NearbyThat's the easy version. The slightly harder version comes when the person whose account you need isn't physically near you. In that case, they need to remove the lock using iCloud, by doing this:
If You Have No Access to the Phone's Original AccountIf you don't have a way to log in with the iPhone's original account, you're basically stuck. Activation Lock is a powerful and effective tool and you can't get around it. It's important to make sure used phones are not iCloud-locked before you buy them. Your one remaining option is to reach out to Apple. If you can provide valid proof of purchase to Apple, the company may be willing to unlock the phone for you. Get a receipt or other proof of purchase, and then contact Apple for tech support to see if they can help. Are All iCloud-Locked Phones Stolen?Just because an iPhone is showing an Activation Lock message, that doesn't necessarily mean it's stolen. It's possible to enable Activation Lock accidentally. Some situations in which this could happen include:
In those cases, you'll get the Activation Lock screen when trying to set up the phone again. These mistakes are somewhat common when buying used iPhones. iCloud locking is also a sign that you need to check to see if an iPhone is stolen. If you're buying a used iPhone, be sure to ask whether Activation Lock is disabled, and if it's not, don't buy the phone. About Sites Promising to iCloud-Unlock an iPhoneIf you've done any Googling on this topic, you've likely come across dozens of sites and forum posts claiming other companies can bypass iCloud locks. Some may call themselves "official" unlocks. Whatever they say, they're all scams looking to get money for a service they can't provide. The only away around an iCloud lock is the original Apple ID used to activate the phone. These services claiming to bypass iCloud locks are generally either just looking to take your money, or they may be engaged in an even more complex fraud scheme. A few services can get around Activation Lock, but in doing so, they break your phone's connection to Apple. You won't be able to update the operating system or activate the phone again after erasing its data, among other limitations. Those are pretty big drawbacks, and it's hard to see how they're worth it. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Email Address Sign up There was an error. Please try again. You're in! Thanks for signing up. There was an error. Please try again. Thank you for signing up! Tell us why! Other Not enough details Hard to understand Submit What to Know
This article explains what to do when you have an iCloud-locked iPhone, which means Activation Lock is turned on as an anti-theft measure. To unlock and use the phone, you must access its original Apple ID username and password. Instructions apply to devices with iOS 7 and later. How to Unlock an iCloud-Locked iPhoneActivation Lock is an effective anti-theft measure. Your iPhone or iPad automatically turns on Activation Lock whenever Find My iPhone is active. Once you enable Activation Lock, nobody can delete the device, activate it on a different account, or disable Find My iPhone without entering the Apple ID username and password that originally set up the phone. If you encounter this issue, here's what to do: If It's Your iPhone
If you use Two-Factor Authentication to secure your Apple ID on iOS 11 or later, disable Activation Lock using your device passcode. Select Unlock with Passcode, tap Use Device Passcode,and then enter the passcode. If You Have Access to the iPhone's Original OwnerThe process gets more complex when the username and password aren't yours, for example, if you bought a used iPhone. If an iPhone is iCloud-locked to an account other than yours, and the person whose account was originally used is physically near you:
If the Original Owner Isn't NearbyThat's the easy version. The slightly harder version comes when the person whose account you need isn't physically near you. In that case, they need to remove the lock using iCloud, by doing this:
If You Have No Access to the Phone's Original AccountIf you don't have a way to log in with the iPhone's original account, you're basically stuck. Activation Lock is a powerful and effective tool and you can't get around it. It's important to make sure used phones are not iCloud-locked before you buy them. Your one remaining option is to reach out to Apple. If you can provide valid proof of purchase to Apple, the company may be willing to unlock the phone for you. Get a receipt or other proof of purchase, and then contact Apple for tech support to see if they can help. Are All iCloud-Locked Phones Stolen?Just because an iPhone is showing an Activation Lock message, that doesn't necessarily mean it's stolen. It's possible to enable Activation Lock accidentally. Some situations in which this could happen include:
In those cases, you'll get the Activation Lock screen when trying to set up the phone again. These mistakes are somewhat common when buying used iPhones. iCloud locking is also a sign that you need to check to see if an iPhone is stolen. If you're buying a used iPhone, be sure to ask whether Activation Lock is disabled, and if it's not, don't buy the phone. About Sites Promising to iCloud-Unlock an iPhoneIf you've done any Googling on this topic, you've likely come across dozens of sites and forum posts claiming other companies can bypass iCloud locks. Some may call themselves "official" unlocks. Whatever they say, they're all scams looking to get money for a service they can't provide. The only away around an iCloud lock is the original Apple ID used to activate the phone. These services claiming to bypass iCloud locks are generally either just looking to take your money, or they may be engaged in an even more complex fraud scheme. A few services can get around Activation Lock, but in doing so, they break your phone's connection to Apple. You won't be able to update the operating system or activate the phone again after erasing its data, among other limitations. Those are pretty big drawbacks, and it's hard to see how they're worth it. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Email Address Sign up There was an error. Please try again. You're in! Thanks for signing up. There was an error. Please try again. Thank you for signing up! Tell us why! Other Not enough details Hard to understand Submit |