Which type of listener intends to pay attention but their minds usually wander?

Multiple Choice Quiz

1. Which of the following kinds of communication do students spend most time engaged in:

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   • Multiple Choice Quiz
   • Passive Listening or Active Listening?
   • Passive Listening
   • Active Listening
   • BCA Improving Listening Comprehension Study Material Notes
   a. listening
   b. speaking
   c. reading.
   d. writing
   

2. The factors in Cooper’s two-factor model of effective listening are:

   a. completing cognitive tasks, and accomplishing relational tasks.
   b. listening critically and offering others advice.
   c. being supportive and agreeing with others.
   d. paying attention and interpreting messages.
   

3. Which of the following behaviors are part of active listening?

   a. maintain eye contact
   b. nodding and making eye contact.
   c. asking for clarification
   d. all of the above.
   

4. Evaluative listening is successful when we:

   a. accurately distinguish stimuli in a message.
   b. understand the intended meaning of a message.
   c. make critical assessments of the accuracy of the facts in a message.
   d. all of the above.
   

5. Which is NOT one of the types of listening mentioned in the text?

   a. discriminatory listening.
   b. idiosyncratic listening.
   c. comprehensive listening.
   d. problem-focuses listening.
   

6. Which of the following describes the style of listening called action-oriented listening?

   a. The listener focuses on others’ feelings and sees listening as an opportunity to forge interpersonal bonds.
   b. The listener gathers data and enjoys listening to complex technical information.
   c. The listener is impatient with disorganized speakers and mentally jumps ahead to finish their thoughts.
   d. The listener is concerned about keeping on schedule, and interrupts others when he or she wants to move on.
   

7. Which of the following is one of the findings of the Sillars, Smith, and Koerner study of parent/child conflicts?

   a. Parents understood their children’s thoughts during
   b. Parents believed their children’s thoughts about the
   c. Parents overlooked the extent to which children took responsibility for the conflicts.
   d. All of the above.
   

8. According to Dweck and Ehrlinger, people who hold an entity theory of human nature:

   a. see the world as in a constant state of flux.
   b. are likely to cooperate during conflicts.
   c. are quick to make and stick to initial impressions.
   d. are open to new information.
   

9. Jackson and Jamieson believe we accept spin uncritically because:

   a. When asked to think critically about an issue we are
   b. We let ourselves be distracted by attractive images,
   c. We accept anecdotes as facts.
   d. All of the above.
   

10. A friend tells you, “I’m afraid my boyfriend is seeing his old girlfriend behind my back; I don’t know what to do. I can’t live without him.” Which of the following responses is a paraphrase?

    a. You’re afraid your boyfriend is seeing his old girlfriend behind your back, you don’t know what to do, and you can’t live without him.
    b. Don’t worry. I’m sure it’s not true. He loves you.
    c. You’re feeling very insecure because your relationship was never very strong.
    d. You’re very afraid that your boyfriend may still have feelings for his old girlfriend and you’re afraid you’ll lose him.
    

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Passive Listening or Active Listening?

If we compare active listening vs passive listening, is one better than the other? As we will find out in the overall picture, one is better than the other for many situations but not necessarily all.

Clear communication between people makes for happier and more fulfilling relationships. Much distress comes from unclear or partial communication. It’s easy to forget that listening is half of all communication between individuals. Some might argue it is more important than the talking part.

Both active and passive listening have their places where they are effective. Read on to find out the difference between active listening vs passive listening and if one is better than the other.

Passive Listening

So what is passive listening? Passive listening is hearing something or someone without giving it your full attention. It’s typically fairly one-sided communication with little to no feedback given to what’s being said or listened to. It requires very little effort other than hearing what is being said and even then, the passive listener can miss parts of the conversation because they aren’t fully paying attention.

Typically, a passive listener won’t even nod his or her head in agreement, maintain eye contact, or give much of an indication that he or she is listening. We tend to slip into passive listening quite often and in many instances, that’s fine.

Suitable Situations

Passive listening is just fine for a wide variety of situations. Think of it as perfectly suitable most of the time when you are in multi-task mode.

A great example is what I am doing right now. I am listening to music while writing this article. I am paying far more attention to writing this article than I am to the music I am listening to. From time to time, I notice what song is playing and either sing along in my head or just acknowledge the music but I’m not really paying attention. Multi-tasking and passive listening go together well.

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Some other suitable situations include things like:

• Listening to music or news while working out
• Watching television while catching up on work emails
• Checking your phone while listening to a speaker at a conference you aren’t that interested in
• Listening in on a several-hours-long all company product meeting update
• Letting your spouse unload a lengthy diatribe to you regarding how horrible their day at work was
• Hearing your kid ask for ice cream for the 6th time in a minute

Active Listening

As you might imagine, active listening is different than passive listening. Active listening is when you focus your attention to fully understand and comprehend what someone is saying. In many cases, you will be providing feedback either intermittently or when the person speaking is done talking.

You are giving the person and the information your full-on committed attention to completely absorb what is being said. You are fully present in the moment, focusing as much of your attention and energy on the individual speaking and acknowledging them in both verbal and non-verbal manners.

As you will see, active listening is suitable for a wide variety of situations.

Suitable Situations

• When your spouse or significant other has a serious subject they’d like to discuss with you
• Talking to your boss about leading a major project initiative
• Business meetings where you have active roles and responsibilities in
• Just about all situations where the subject matter is more serious and you are actively involved in the relationship
• Listening to a good friend share with you their recent challenges and sharing your input and thoughts back to them
• Talking to your children as they tell you about any kind of struggles they are having or help they are looking for

BCA Improving Listening Comprehension Study Material Notes

BCA Improving Listening Comprehension Study Material Notes: Listing comprehend station speech decoding comprehending oral discourse analysis effective listening strategies ten thum rules for good listening Active listening practices Pre-listening analysis predicting using Background Knowledge Intensive Listening Understanding the Links between Difference Parts o Speech Team listening and note taking Techniques o note-taking. ( Most Important Notes for BCA Students )

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