Which is step 3 in process of listening?

4.4 Stages of Listening

Learning Objectives

1. Explain the receiving stage of listening.
2. Explain the understanding stage of listening.
3. Explain the remembering stage of listening.
4. Explain the evaluating stage of listening.
5. Explain the responding stage of listening.
6. Understand the two types of feedback listeners give to speakers.

Figure 4.3 Stages of Feedback

Effective Listening Skills

Most of what we do in the Writing Center is listen, but there’s a difference between hearing and understanding the words someone is saying and listening to their message. Listening to your writers and your coworkers is vital to maintaining good conversation and avoiding misunderstandings that might lead to unnecessary conflict.

Receiving

Receiving is the intentional focus on hearing a speaker’s message, which happens when we filter out other sources so that we can isolate the message and avoid the confusing mixture of incoming stimuli. At this stage, we are still only hearing the message. Notice in Figure 4.3 “Stages of Feedback” that this stage is represented by the ear because it is the primary tool involved with this stage of the listening process.

One of the authors of this book recalls attending a political rally for a presidential candidate at which about five thousand people were crowded into an outdoor amphitheater. When the candidate finally started speaking, the cheering and yelling was so loud that the candidate couldn’t be heard easily despite using a speaker system. In this example, our coauthor had difficulty receiving the message because of the external noise. This is only one example of the ways that hearing alone can require sincere effort, but you must hear the message before you can continue the process of listening.

The Receiving Stage

The first stage of the listening process is the receiving stage, which involves hearing and attending.

Learning Objectives

Define the receiving stage of the listening process

Key Takeaways

Key Points

• Hearing is the physiological process of registering sound waves as they hit the eardrum.
• Attending is the process of accurately identifying particular sounds we hear as words.
• Attending also involves being able to discern breaks between words, or speech segmentation.

Key Terms

• Hearing: The physiological process of registering sound waves as they hit the eardrum.
• Attending: The process of accurately identifying particular sounds as words.
• Receiving stage: The first stage of the listening process, which involves hearing and attending.

The Receiving Stage

The first stage of the listening process is the receiving stage, which involves hearing and attending.

Use Your Ears!: The first stage of the listening process is receiving.

Hearing is the physiological process of registering sound waves as they hit the eardrum. As obvious as it may seem, in order to effectively gather information through listening, we must first be able to physically hear what we’re listening to. The clearer the sound, the easier the listening process becomes.

Paired with hearing, attending is the other half of the receiving stage in the listening process. Attending is the process of accurately identifying and interpreting particular sounds we hear as words. The sounds we hear have no meaning until we give them their meaning in context. Listening is an active process that constructs meaning from both verbal and nonverbal messages.

The Challenges of Reception

Listeners are often bombarded with a variety of auditory stimuli all at once, so they must differentiate which of those stimuli are speech sounds and which are not. Effective listening involves being able to focus in on speech sounds while disregarding other noise. For instance, a train passenger that hears the captain’s voice over the loudspeaker understands that the captain is speaking, then deciphers what the captain is saying despite other voices in the cabin. Another example is trying to listen to a friend tell a story while walking down a busy street. In order to best listen to what she’s saying, the listener needs to ignore the ambient street sounds.

Attending also involves being able to discern human speech, also known as “speech segmentation. “1 Identifying auditory stimuli as speech but not being able to break those speech sounds down into sentences and words would be a failure of the listening process. Discerning speech segmentation can be a more difficult activity when the listener is faced with an unfamiliar language.

Which is step 3 in the process of listening?

April 22, 2021

Table of Contents

• Which is step 3 in the process of listening?
• What are the six steps of the listening process?
• What are the 4 main types of listening?
• Why is the listening process important?
• What are basic listening skills?
• What are the 5 steps of the listening process?
• What are the 5 purposes of listening?
• What are the basic skills of listening?
• Which is the first step in listening process?
• What are the aims of listening skills?
• What is the 4 purpose of listening?

The Five Stages Of The Listening Process

To get you started, here are the steps of listening you can follow:

It’s another annual employee survey at your workplace. But have you ever thought about how HR arrives at conclusions? By practicing the stages of listening! The first of these is the receiving stage. HR listens to the employees’ complaints and takes appropriate actions to resolve the concerns.

And this happens because your HR follows these steps throughout the receiving stage:

• Focuses on what the employee is saying
• Interprets the message with proper context
• Ensures that no information is missed

‘What would you have done had you been in my place?’ This is a question you must have heard sometimes with family, friends, or colleagues.

This simple sentence shows the importance of the stages of listening. It is a sign of desperation on the speaker’s part to make himself understood. It is usually used when the speaker feels that the listener is not getting what he is trying to convey.

Pose questions to the speaker to make sure you have understood things correctly, especially in the workplace.

The appraisal month is a busy time at workplaces every year. The reporting manager or HR calls everyone for face-to-face conversations. This is the time when employees can raise the issues or problems they face in the workplace.

However, have you ever thought about how the manager decides whether an employee is deserving or not? It is through careful evaluation. That is why all this comes under the evaluation stage of the listening process.

In this stage, the manager assesses the information about you such as your performance, team spirit, and the initiatives taken. The manager then determines whether the supporting points from the speaker, which in this case is the employee, are:

• Well-constructed or muddled
• Prejudiced or impartial
• Valid or invalid

Once you have received, understood, and evaluated the information, it’s time to formulate a response or give feedback. Don’t be that silent listener in the room who does nothing but only listens. As Charles Dickens once said, “The worst of all listeners is the one who does nothing but listens.”

Responding properly will show your interest and involvement in any conversation. However, that doesn’t mean you have to come up with a smart question or feedback every time. Even simple verbal cues such as saying ‘yes’ and nonverbal ones like smiling and nodding your head will do the trick.

Remembering all the information is crucial among the steps of listening to be able to move forward in a conversation or take any action. Research shows a high possibility of forgetting up to half of what we hear within the first eight hours of listening to it.

We can develop memory capability by using the information at the earliest or by relating it to a context or previous conversation.

Have you ever tried taking an online course to improve certain skills? In such courses, typically, you have to listen more than studying. As you progress through the course, your skillset improves gradually. That’s a smart way of developing and improving your listening process! But this will only work if you can remember the core of the conversation. In case the listener can’t recall the speaker’s message, there is a possibility that the person wasn’t listening carefully. Complicated messages require developed listening skills to decipher and remember the message. Sometimes, even a little distraction can result in the misinterpretation of a message.

So next time you’re in a conversation, make sure you don’t just hear what the others are saying. Listen actively.

Explore topics and skills such as Active Listening Skills, Barriers to Effective Listening, Characteristics of a Good Listener, How to Improve Listening Skills and the Principles of Listening from our Harappa Diaries blog section to ace your soft skills.