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Fix Wi-Fi connection problems

If youre having Wi-Fi connection problems or see an Wi-Fi icon with an exclamation point

, try the solutions below. After each solution, try to open a webpage on your phone to see if the issue is fixed.

Table of Contents Show

Fix Wi-Fi connection problems
Step 1: Checksettings & restart
Step 2:Find the problem type
Step 3: Troubleshoot by problem type
Internet & network
Wi-Fi hotspot
When you reconnect
Still can't connect?

Note:Some of these steps work only on Android 8.1 and up. Learn how to check your Android version.

Step 1: Checksettings & restart

Make sure Wi-Fi is on.Then turnit off and onagain to reconnect.Learn how to connectto Wi-Fi networks.
Make sureAirplane mode is off.Then turnit on and off again to reconnect.Learn how to enable and disable airplane mode.
Press your phone's power button for a few seconds. Then, on your screen, tap Restart
.

Step 2:Find the problem type

Phone:Try connecting to the Wi-Fi network with another device, like a laptop computer or friend's phone. If other devices can use the network, the problem is most likely with your phone.
Network:Check whether your phonecan connect to another Wi-Fi network, like at a friend's house or a public network. If your phonecan connect elsewhere, the problem is most likely with the network.
Internet:If your phoneconnects to the Wi-Fi networkbut you still have no internet, the problem is most likely with your internet connection.

Step 3: Troubleshoot by problem type

Phone

Delete & re-add network

Delete a Wi-Fi network from your phone

Open your phones Settings app.
Tap Network & internet
Internet.
If needed, turn on Wi-Fi.
At the bottom, tap Saved networks.
In the list, tap the saved network that you want to delete.
TapForget.

Add the Wi-Fi network again

Open your phones Settings app.
Tap Network & internet
Internet.
At the end of the list, tap Add network.
If needed, enter the network name (SSID) and other security details.
TapSave. If needed, enter a password.

Check for problem apps

The problem can be from an app that you downloaded. To find out, restart your phonein safe mode.

Turn on safe mode.Learn how to turn on safe mode.
Try connecting to the Wi-Fi network again.
- Open your phones Settings app.
- Tap Network & internet
  Internet
  the network name.
Check if the Wi-Fi connection works in safe mode.
- If the Wi-Fi connection works in safe mode, a downloadedapp is most likely causing the issue.
  - To exit safe mode, restart your phone.
  - Uninstall recently downloaded apps one by one. See whether the connection works.
  - After you remove the app that's causing the problem, reinstall the other apps.
- If the Wi-Fi connection doesn't work in safe mode
  Likely, there's a problem with the Wi-Fi network or internet connection.

Tip: Airplane mode is automatically turned on when you enter safe mode. We recommend turning airplane mode off in order to continue using features such as GPS, Wi-Fi, and making phone calls.

Internet & network

Restart the router & modem

If the Wi-Fi router and modem are yours, try turning them off and then on again.

Unplug the router andmodem's power cords from the power outlet for 15 seconds.
Plug the power cords back in.
Check that all cords and cables are secure at both ends.
Wait a few minutes, until the lights on the modem and router are working right. (See the device manual or manufacturer's support site.)

If the lights aren't working right, you couldhave an issue with the modem, router, or internet connection.

Contact the network administrator or your Internet Service Provider. For example, there could be a service outage, or they could need to reset your connection.

Important: Public networks, like at cafes or airports, often have a webpage for you to complete. If you sign in or accept the terms, the public connection should work.

If you don't see an authorization page after you connect to a public network:

Check fora notification that asks you to sign in.
Open a new page in a new window.

If thosesteps don't work, try restarting your connection to the network:

Open your phones Settings app.
Tap Network & internet
Internet.
Touch and hold the network name. TapForget.
Turn Wi-Fi off and then on again.
On the list, tapthe network name.
You'll get a notification to sign in.Tap the notification.
To connect to the network, agree to the terms.

Reset all network settings

Open your phones Settings app.
Tap System
Reset options
Reset Wi-Fi, mobile & Bluetooth.
At the bottom, tap Reset settings.

Wi-Fi hotspot

Check that hotspot is on

Open your phones Settings app.
Tap Network & internet
Hotspot & tethering.
Tap Wi-Fi hotspot.
Turn on UseWi-Fi hotspot.
- If it was already on, turn it off and then on again.
- If your phonehasn't had a hotspot before, first tap Set up Wi-Fi hotspot.

Tip: For more info,learn more about hotspots and tethering.

Contact your mobile carrier

Important:Not all mobile service providers work with mobile hotspots.

If you have issues, check with your carrier. Ask whether your phonecan connect to mobile hotspots and whether they're in your data plan.

When you reconnect

When you reconnect, check for thelatest system update. Updates can bring improvements that help fix issues.Learn how to check and update your Android version.