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This article explains how to install the 64-bit Microsoft Access database engine on a machine that is running 32-bit Microsoft Office (2007, 2010, or 2013).

When trying to do so an error similar to the below appears (example is for 2010, but a similar one appears for 2016):

You cannot install the 64-bit version of Microsoft Access Database Engine 2010 because you currently have 32-bit products installed. If you want to install 64-bit Microsoft Access Database Engine 2010, you will first need to remove the 32-bit installation of Office products. After uninstalling the following product(s), rerun setup in order to install 64-bit version of Microsoft Access Database Engine 2010: Microsoft Office Professional Plus 2010

Causes:

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Follow these steps:

1. Open the Registry Editor (type regedit in the Windows search box under the Start menu and select regedit.exe).
2. Go to the registry keys: 
   • for MS Database engine 2010: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\Common\FilesPaths 
   • for MS Database engine 2016: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\FilesPaths 
3. Check if the value mso.dll is present. This registry key value would be present if Microsoft Office 64-bit was installed on the computer. If the key is not present follow these steps:
   • Open the Command Prompt by typing cmd in the Windows search box under the Start menu and selecting cmd.exe
   • Type the file path and file name of the 64-bit Access Database Engine 2010 or 2016 installation file, followed by a space and /quiet (this runs the installation without showing any messages). 

For example:
AccessDatabaseEngine_x64.exe /quiet

1. Open the Registry Editor by typing regedit in the Windows search box under the Start menu and selecting regedit.exe
2. Delete or rename the mso.dll registry value in the following registry key: 

• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\Common\FilesPaths 
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\FilesPaths

Important notes: 

• If you do not delete the "mso.dll" registry value, you will get a "Reconfiguring" message every time you open up an Office application.
• This workaround may be temporary since Microsoft pushes updates for Office and its components via Windows Updates. Given that 64bit Autodesk software is not compatible with Office 32bit components, a permanent solution would be to install Autodesk 64bit software alongside Office 64bit.

See Also:

Products:

Versions:

This chapter guides you through the installation of your personal copy of think-cell. If you are about to prepare the deployment of think-cell in a larger organization, you should skip this chapter and read the Deployment guide.

2.1 System requirements

On Windows, think-cell works with Microsoft Office 2010, 2013, 2016, 2019 or 2021 for Windows, with at least PowerPoint and Excel installed. think-cell also works with the fully installed versions and Click-to-Run versions of the desktop Office apps in Office 365. Windows on ARM is not supported.

On Mac, think-cell works with Microsoft Office 2016 (version 16.9 or later), 2019 or 2021 for Mac and macOS Sierra (10.12) or later. think-cell also works with the fully installed versions of the desktop Office apps in Office 365.

The installation of think-cell requires less than 200 MB of disk space.

2.2 First installation

2.2.1 Installing think-cell

Please close all instances of Microsoft PowerPoint and Microsoft Excel before installing think-cell.

The installation can be started directly from the online source. When you download the setup file you may choose the following:

• Open in order to install the software directly from the internet.
• Save to Disk and start the installation by double-clicking the downloaded setup file.

On Windows, the installation wizard asks for the installation path, then copies the required files and updates the registry. If the installation wizard detects that you do not have sufficient privileges for a regular installation, a single-user installation will be performed. This means that think-cell can only be used with your current Windows login name.

think-cell uses the same language as in the menus and dialogs of your installation of Microsoft Office, provided that it is supported by think-cell (see Language for more details). If it is not yet supported, English is used.

2.2.2 Entering the license key

The public version of think-cell requires a valid license key, which expires after a fixed period of time. When you start PowerPoint with a think-cell trial version for the first time, or when your license key has expired, you need to enter a valid license key.

Please visit our website or contact our sales team to order such a license key for the first time or as a renewal of your existing deployment. In any case, you can always click the Cancel button and continue using PowerPoint without think-cell. To enter the license key later, click the

The setting Automatically report any think-cell error and check if there is already an update for it controls error reporting (see Error reporting). We recommend to enable it to help us improve the software. No user data is included in the error report.

2.3 Automatic update

think-cell regularly checks online to see if a new release is available, and if so, attempts to download and install the updated installation file. The automatic download is subject to the following conditions:

• The check for a new release is performed once when PowerPoint or Excel is started with think-cell installed and enabled.
• The automatic download runs quietly in the background and only occupies unused bandwidth. If the internet connection is interrupted or there is other network traffic, the download is paused until the network is again available.

All files that are executed and installed by the automatic update are digitally signed by think-cell.

2.4 Troubleshooting

For latest information on known issues and workarounds please refer to our website at:

https://www.think-cell.com/kb

If you cannot find a solution in the knowledge base or this manual, feel free to contact our support team. Open the

2.5 Error reporting

At think-cell we are committed to stability and robustness as key factors for the professional use of our software. When an error condition arises while you are using think-cell, the software automatically generates a report that helps us to understand the problem and fix it in the next release. The error report only contains information about the internal state of our software. No user data is included in the error report.

The software sends the error report encrypted. You might notice a short delay while an error report is being sent, but in most cases you can continue using think-cell as usual.

If an update that addresses the error you encountered is already available, it will be installed automatically.

For more information on think-cell’s automated error reporting refer to section Error reporting.

2.6 Temporarily deactivating think-cell

To quickly work around compatibility problems, or other issues arising from the use of think-cell, you have the option to temporarily deactivate think-cell without uninstalling the software.

In the

Before you alter think-cell elements without think-cell, be aware of potential compatibility issues (refer to Exchanging files with PowerPoint).

Note: You do not need to deactivate think-cell in order to make your presentations accessible to coworkers or clients who may not have think-cell installed. Simply send them the same file you are working with – if think-cell is not installed, they will find a presentation with regular PowerPoint shapes.