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Maybe facebook is fetching the cache copy of your site? I checked through the code and on HTML Source code and there is no multiple Pixel embed codes. This code is added there just once,
Thanks! Posted on December 9, 2019 (Last Updated: May 02, 2022) All eCommerce retailers, particularly eCommerce marketers, had troubles running Facebook Ads at some point. If you didn’t, then you are one of the very few luckiest ones. Though starting with Facebook Ads is not rocket science, it requires a comprehensive knowledge of Facebook Events Manager and all its buttons, and, thus, may be puzzling for those who are new to Facebook Ads. Whilst, every company wants a quick start, they also want to get things right. When it comes to Facebook Ads, there is one factor which is crucial to get right from the start: The Facebook Pixel. When helping clients to optimize and manage their Facebook Ads, we often get questions regarding the pixel:
Therefore, we prepared this article to answer most commonly occuring issues for e-commerce retailers and digital marketers running Facebook Ad Campaigns. Or shall we actually start saying Meta Ad Campaigns? Table of Contents
What is the Facebook pixel?This pixel is simply a code that you add to your website — you may already be familiar with the concept from Google Shopping tracking codes. It works by placing and triggering cookies to track users as they interact with your website and your Facebook ads. Once a visitor takes an action on your website, the Facebook pixel “fires”, and you can see & analyze the actions that took place. It can be when a visitor adds an item to the shopping cart or makes an order — you determine which actions you want to track. Benefits of Using Facebook PixelThere are many benefits to using a Facebook pixel. One of these is being able to understand your visitor's behavior and preferences, and converting them into prospects for remarketing campaigns. To motivate you to dig deeper into Facebook Pixel basis, here is a brief overview though, just to show the diversity of the pixel's usage. Once added to your website the Facebook pixel collects data which helps you:
Creating and adding your Facebook pixel to your websiteNow we know the WHY's of using the pixel, let's take a look at the HOW's of getting started and putting it to work on your own or your clients’ website. Let's dive in. Step 1: Create your pixelStart by navigating to your Events Manager on your account, where in the left-hand menu you will see Connect to Data Sources, click Data Sources. On the next screen choose Web and click Get Started. Select “Meta Pixel” and click “Connect”. After, choose "Meta pixel". Almost there. Don't forget to give the pixel a name, before you click "Create Pixel". Before you proceed with adding the pixel to your website, you will see an option to check your website for easy setup options. Enter your website URL to see whether you can have a fast integration with one of the Meta supported partners. A word of advice on the pixel name In Events Manager, you have one pixel for each ad account you manage. However tempting it is to call your pixel something short and easy to remember (e.g. Dave or Bob), the name should represent your business, rather than a specific campaign. You can see below that we opted for the very original name of WakeupData Advert's Pixel 👌 N.B. You can use Facebook Business Manager to add more than one pixel per account. Step 2: Add that pixel's code to your websiteThere are two ways you can add the pixel code to your web page, you can:
>>> Tips on which option to choose:
Adding Facebook pixel to your website manually After choosing to Manually Add Pixel Code to Website, you simply need to copy and paste the pixel code Facebook provides into the header code of your website. As stated below, ensure you paste it after the <head> tag but before the </head> tag. You will need to add pixel code to every page. Thus, ideally, you want to paste the code into a template instead of having to manually apply the tracking to every page of your website. Now you have the option to choose whether you want to use automatic advanced matching. This option matches customer data from your website to existing Facebook profiles. As stated in the screenshot below, it helps track your conversions more accurately and also reach more people through your remarketing campaigns. Click Continue and the Pixel is added. Installing pixel code using a partner integration The other way to install the Facebook pixel is via a partner integration. If your eCommerce website runs on one of Facebook's partner platforms, you can easily choose this option. If you decide to go with a partner integration, you use a correspondent unit and click “Use a partner”. After that you will be displayed a table with possible partners to choose from. Partner integrations are not all alike, you should expect to see differences from one partner to another. However, there is a setup instruction for each partner you can follow. Check out this Facebook article on third-party integrations for more details. Once you have followed the instructions of a particular partner platform, your integration is completed. Congratulations! Step 3: Ensure you are tracking the right events for your businessIn Facebook/Meta Ads Manager account navigate to Events Manager and click the Data sources icon. After that you can select a pixel you want to use. Click Settings and select Open Event Setup Tool under Event Setup. Next, you enter your URL and click Open Website. The Event Setup Tool will launch in your website browser. Once you’ve done that, Facebook will provide you with a selection of possible events. Review them and choose the ones you need by clicking Confirm or Dismiss. When you are done choosing events, click Finish Setup. Step 4: Check that your Facebook pixel is actually workingBut before you start relying on the data from your Facebook pixel, you should confirm that it’s also tracking properly.
Step 5: Add pixel notice to your websiteTo comply with Facebook’s terms (and, in some cases, the law), you need to make sure visitors to your website know you’re collecting their data. That means you need to provide clear notice that you’re using the Facebook pixel and that their information may be collected through cookies or other methods. You also need to let users know how they can opt out of having their data collected. To get all the details, go to the Facebook Business Tools Terms and scroll down to point 3: Special Provisions Concerning the Use of Facebook Pixels and SDKs. Or, check out Facebook’s cookie consent guide for sites and apps. Troubleshooting problems with the Facebook PixelSo now that we've had a quick look at what the pixel actually does and how to set it up, let's take a look at some common pitfalls that may occur and ways to avoid them. Troubleshoot Pixel Helper errors As mentioned above, the Facebook Pixel Helper reports common errors that can happen when you install a pixel on your website: Error 1: 'No pixel found'If the Pixel Helper icon in the web browser bar displays a message that no pixels were found on that page, it means that you need to place the Facebook pixel code on your website. Refer to the step-by-step instructions above on how to do this. Error 2: 'Pixel did not load'This means that the Pixel Helper may have found Facebook pixel code on your website, but the pixel isn't receiving information from your website back to Facebook. There are two reasons that this might happen:
Again, refer to the step-by-step instructions above on how to do this. Error 3: 'Not a standard event' This means that the Pixel Helper has found event code on your website that doesn't match one of their standard events. Usually, this is due to a typing mistake (e.g event is named "Purchased" instead of "Purchase") In this case, refer to Facebook's standard event names to make sure that this matches with the event names in your website's own code. Error 4: 'Pixel activated multiple times'This means your Facebook pixel has sent the same message several times to Facebook. (source) To fix this:
Error 5: 'Invalid pixel ID'This means that the pixel ID in your Facebook pixel base code hasn't been recognized by Facebook. To fix this, you'll need to replace the pixel ID in your pixel base code with the pixel ID assigned to an active ad account. Error 6: 'Product ID Errors'This might include a message such as: 'Products are missing from your catalogs' First thing, unless you are running Dynamic Ads, you can ignore this message. It will be a yellow sign on the Pixel Helper - meaning it's optional and doesn't mean your pixel is not working. In contrast, if you are running Dynamic Ads then this is an important message, meaning that you have provided the incorrect product IDs in your feed. If the product Content IDs in your feed don't match the one identified by the Facebook Pixel ID, then you’ll need to fix how you create the Content IDs in your feed marketing tool, such as WakeupData🙋♀️ By using our software, you should be able to extract the correct Product IDs from your eCommerce platform. Check the interviewwith one of our customers about how offering feed management helped with delivering the right data for Google & Facebook. Error 7: 'Error due to Lack of Traffic'
This means that your pixel is very new and you still need to wait from a few hours to see the pixel data in the Events Manager. If your site is new and there’s no traffic, you'll need to get your team onboard and browse through the site yourselves to get the pixel to register traffic! On the Pixel Helper, a green check like the one below indicates that it’s working. One can easily get the most from their Facebook pixel and save themselves the trouble of losing a part of the data by installing Facebook pixels and setting events right from the start. We hope this article has given you some insights into the setting up of your Facebook pixel, and provided some solutions regarding how to troubleshoot a few of the most common issues. If you have any questions about the Facebook pixel, Facebook should have detailed explanations on any further issues. Also, don't hesitate in reaching out to us if you have any questions about Facebook pixel, Dynamic Ads or product feeds. Want to learn more about successful integration of Facebook Dynamic Ad campaigns? Check out our free Best Practise Guide to Facebook Dynamic Ads eBook! It takes you through the How's, Why's and What's of running effective, optimized campaigns that build revenue and help eCommerce grow.
Why is my Facebook pixel firing twice?It states that your Facebook Pixel is firing multiple times. This means that it is sending multiple events in response to a single action by a website visitor.
How do I fix Facebook pixel issues?Go to “Online Store” > “Preferences.” Scroll down until you see “Facebook Pixel ID.” Enter or update the Facebook Pixel ID with the number that you've saved. Now you've updated your shopify store to have the right Facebook Pixel ID…
How do you know if the pixel is firing in the page?Load the page in question in a Chrome browser.. Click View > Developer > JavaScript Console to Open Chrome Web Tools.. Click the Network Tab.. Click the Preserve log checkbox.. Reload the page.. Type pixel in the filter box.. Observe that both pixels are present. Note. You may see pixels from other companies as well.. What is pixel error?"Pixel Error" refers to one or several pixels in a frame which do not display the correct captured information as the pixels surrounding them. Sometimes also referred to as a “Dead Pixel”.
How do I fix Facebook pixels on Wordpress?Here's how to do it:. Install and activate the free Insert Headers and Footers plugin.. Go to Settings → Insert Headers and Footers.. Paste the Facebook Pixel tracking code into the Scripts in Header box.. Save your changes.. How do I get rid of tracking pixels on Facebook?How to delete a Facebook Pixel in 2021. Go to your Business Manager>>click the Business Settings button.. Click 'Data Sources' >>Pixels.. Choose the Pixel you want to remove from your ad account.. Click Connected Assets.. Click the trash icon next to the ad account name.. |