a. make some quick judgments about the speaker, so you're not misled. b. tie the message and speaker together in your mind. c. be opportunistic by learning what you can from this speaker, even if you learn what not to do. d. listen for details rather than the main ideas.
Which of these is a faulty assumption discussed in your text?
a. "I've heard this before." b. "This is too hard to understand." c. "This is too easy." d. All of these are faulty assumptions.
Which is true?
a. Listening is a natural process. b. Listening requires effort. c. All listeners receive the same message. d. All of these are true.
Listening is poor when
a. we don't expend the effort. b. we experience message overload. c. we experience psychological noise. d. All of these are correct.
The stages of listening include all BUT
a. attending. b. understanding. c. responding. d. activating.
John barely pays attention to Mike's office talk until Mike starts to describe how many employees have been missing work recently. Then John really pays attention because he's been trying to prove to Mike how the new flex time policy will lead to more absenteeism. John then uses Mike's own words to attack Mike's liking of flex time. John is engaged in
a. pseudolistening. b. insensitive listening. c. defensive listening. d. ambushing.
Research cited in your text shows listening to be a significant factor in maintaining
a. marital relationships. b. family relationships. c. career success. d. All of these are correct.
Generally people speak between 100 and 140 words a minute, but we are capable of understanding speech at ____________ words per minute.
a. 600 b. 200 c. 750 d. 1,500
Which is the best paraphrase of "I'm in such a rut; I'm unhappy with work and with my relationship. Seems like everything's the same day after day after day."
a. "Why don't you jazz up your life by doing something different?" b. "Sounds like you don't feel much excitement and you've become bored with the routine." c. "Seems like your problem is that you haven't put yourself in any new situations lately." d. All are equally good paraphrases.
Nodding and smiling and pretending to listen is called
a. selective listening. b. defensive listening. c. stage hogging. d. pseudolistening.
Of these activities, which one occupies a greater percentage of a typical person's day?
a. listening b. writing c. speaking d. reading
Which of these is a sincere question?
a. "Can you help me understand why this is so difficult for you?' b. "Why are you acting so weird?" c. "Are you finally getting a promotion?" d. "Do you still have a weight problem?"
Which is true?
a. Listening and hearing are remarkably similar. b. It is possible to hear without listening. c. Listening is physical; hearing is psychological. d. It is possible to listen without hearing.
When would you use critical listening?
a. When your special friend is having a difficult time at work. b. When you need to know what time a meeting is being held. c. When you are the object of a sales pitch. d. All of these would be appropriate times for critical listening.
A listening style in which the listener ignores undesirable information is called
a. insulated listening. b. pseudolistening. c. ambushing. d. message overload.
Legal Notice | Privacy Policy | Cookie Policy Please send comments or suggestions about this Website to
