Report unauthorized chargesIf you see charges on your payments profile or credit or debit card statement that you dont think you made, try the following before contacting Google. Show
Check that the charge came from GoogleCharges for Google products or services appear on your card statement starting with "Google." If the charge isn't from Google, contact your bank. Double-check common issuesThese common issues are often mistaken for unauthorized charges:
Compare your Google purchase history with your card or bank statementIt's easy to forget a purchase you've made. Before reporting a charge as unauthorized, compare your Google purchase history with the charges listed on your card or bank statement to help remind yourself of any purchases you've forgotten. To view your Google purchase history:
Check your subscriptionsMake sure the charge isn't from a subscription you or a family member has set up. View, edit, or cancel your subscriptions. What to do after finding an unauthorized chargeReport the unauthorized chargeIf you still don't recognize the charge and think it is fraudulent, report it to us. If the charge isn't from Google, contact your bank. After you've reported the charge, you can check the status of your submission. Change your passwordIf you share your device with others (such as a young child) or suspect someone has your password, change or reset your password. Need more help?Sign in for additional support options to quickly solve your issue Sign in |