You sit down at your computer, push the power button just like you do every day, and...nothing happens. Maybe the computer doesn't turn on at all, maybe it powers up but shuts right down, or maybe all you get is a blue screen. There's nothing obviously wrong here, so why won't the computer just start? Here are some troubleshooting steps to take. Show
Give It More PowerWhitson Gordon is a writer, gamer, and tech nerd who has been building PCs for 10 years. He eats potato chips with chopsticks so he doesn't get grease on his mechanical keyboard. If your Surface won’t turn on, turns on then off, or starts and gets stuck on a screen—a black screen, a screen with a logo, or another screen—here's what you can try to get it working again. Applies to The info on this page applies to the following devices: Surface Book 3, Surface Book 2, Surface Book, Surface Go 3, Surface Go 2, Surface Go, Surface Laptop SE, Surface Laptop Studio, Surface Laptop Go 2, Surface Laptop Go, Surface Laptop 4, Surface Laptop 3, Surface Laptop 2, Surface Laptop (1st Gen), Surface Pro X, Surface Pro 8, Surface Pro 7+, Surface Pro 7, Surface Pro 6, Surface Pro (5th Gen ), Surface Pro 4, Surface Pro 3, Surface Pro 2, Surface Pro (1st Gen), Surface Studio 2, Surface Studio (1st Gen), Surface 3. Things to try first
1. Disconnect accessories and make sure your Surface is chargedAccessories that you’ve connected to your Surface might be preventing it from turning on. Here’s how to check if that's the problem:
2. Wake it up with keyboard and tablet shortcutsIf recharging your Surface didn’t wake it up, here’s a couple other things to try.
3. Force a restartIf your Surface still didn't turn on after charging it and trying the keyboard and tablet shortcuts, you can try to force a shutdown, then restart. Here's how: Press and hold the power button until the logo screen appears (about 20 seconds). See Force a shut down and restart your Surface for more info. After your Surface restarts, we recommend you do the following to help make sure your device is performing its best:
Did your Surface turn on?
Stuck on Microsoft or Surface logo Choose an option Surface UEFI boot error Surface UEFI boot error Preparing Automatic Repair Recovery screen Microsoft logo with drive icon Enter the system password Red bar with an unlocked lock icon Large battery icon If your Surface still won’t turn on or start, submit a service orderThere's one last step you can take. If these steps don't resolve the problem, you can submit a service order to Microsoft to access available repair or replacement options. Go to Device Service and Repair, register, and then select your Surface to start a service order. How do I fix Windows 10 that won't turn on?Windows 10 Won't Boot?. Try Windows Safe Mode. ... . Check Your Battery. ... . Unplug All Your USB Devices. ... . Turn Off Fast Boot. ... . Check Your Other BIOS/UEFI Settings. ... . Try a Malware Scan. ... . Boot to Command Prompt Interface. ... . Use System Restore or Startup Repair.. How do I turn on Windows that won't turn on?Start your PC in safe mode. Hold down the power button for 10 seconds to turn off your computer.. Press the power button again to turn it on.. When you see Windows trying to start, hold down the power button until your device turns off.. Press the power button again to turn it on.. Repeat steps 3 and 4.. How do I fix my computer not turning on?Make sure any surge protector or power strip is correctly plugged into the outlet, and that the power switch is on. Plug in other devices to the power strip and confirm they are operating properly. Double-check that your PC's power supply on/off switch is on.
How do I force my computer to start?Unplug your computer and plug it directly into a wall outlet you know is working, rather than a power strip or battery backup that may be failing. Make sure the power switch on the back of your power supply is flipped on, and if the outlet is connected to a light switch, make sure that switch is turned on too.
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